Overview

Operations Supervisor (Ledger Management) – Filinvest Land Inc.
Ortigas, Pasig City, Metro Manila, Philippines
Analysis & Reporting (Accounting)
Full time

Adheres to quality and service standards by ensuring the smooth running of the unit by implementing robust processes and procedures to help improve the day-to-day operation within and outside the unit related to customers’ requests.

Key Responsibilities:

  • Approve transactions for the Ledger Management team and audit full payment accounts.
  • Prepare and consolidate reports for internal and external stakeholders.
  • Lead a team of 15 (2 Team Leads, 13 RNFs) and ensure smooth operations.
  • Check and approve a minimum of 500 transactions per month, including client-requested contract adjustments.
  • Conduct weekly team meetings to review account status and updates.
  • Participate in bi-monthly reporting to RSN and weekly cadence with other units (CIDC, Accounting, Operations, Service Desk).
  • Support IT projects on automation: design process flows and identify efficiency improvements.
  • Implement and document new policies and directions.
  • Manage ad hoc projects as assigned.
  • Visit off-site offices and support reporting and overtime requirements.

Qualifications:

  • Minimum 3 years of team management experience.
  • Background in BPO (offshore: Shell, Banks) preferred; real estate experience acceptable.
  • Strong numerical comprehension and analytical skills.
  • Highly detail-oriented and able to prioritize multiple tasks effectively.
  • Experience in computations, reporting, and process management.
  • Comfortable with ad hoc projects, overtime, and off-site visits.

Employer questions

Your application will include the following questions:

  • How many years’ experience do you have as an operations supervisor?
  • What’s your expected monthly basic salary?
  • How many years’ experience do you have in BPO operations?
  • Which of the following types of qualifications do you have?
  • How many years of people management experience do you have?
  • Do you have experience working in a business banking environment?
  • Do you have experience completing ad hoc and month end reporting?
  • How much notice are you required to give your current employer?

About Filinvest Land, Inc.

Filinvest Land, Inc. (FLI), a subsidiary of Filinvest Development Corporation (FDC), is one of the country’s leading full-range property developers. For over 50 years, the company has built a diverse project portfolio spanning the archipelago, from its core best-value homes, to townships, mixed-use developments, mid-rise and high-rise condominiums, BPO office buildings, shopping centers, and leisure developments. Staying true to its mission, FLI continues to build the Filipino dream across the Philippines.