Director of Operations | Onsite | Ortigas | Day Shift | Up to PHP250K

Overview

Director of Operations | Onsite | Ortigas | Day Shift | Up to PHP250K – Emapta
Mandaluyong City, Metro Manila, Philippines
General/Business Unit Manager (CEO & General Management)
Full time
Up to PHP250,000 (PHP)

Execute Strategic Operations Leadership Across Complex, Matrixed Organizations

Sustained operational success depends on clear direction, strong leadership, and disciplined execution. The Director of Operations oversees performance, culture, and delivery across complex operations. With Emapta, this role offers a long-term global career path, delivering a top-tier professional environment, leadership visibility, and continuous growth opportunities.

Job Overview
Employment type: Full time
Shift: Shifting
salary: Up to PHP 250,000
Work setup: Onsite, Megatower, Ortigas
Exciting Perks Await!

• Competitive Salary Package
• Day shift schedule
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 7 years of senior leadership experience in operations or large-scale service environments (e.g., Director, Head, Site Leader, General Manager)
• Demonstrated ability to lead within complex, matrixed organizations and execute strategies across shared service functions (e.g., workforce planning, quality, training)
• Strong track record in building and leading high-performing teams, improving engagement, and reducing attrition
• Proven experience managing external partners and vendors, with accountability for service delivery, SLAs, governance, and cross-functional coordination
• Experience collaborating with international stakeholders; exposure to multi-region operations is an advantage
• Extensive knowledge of service operations, including real-time management and alignment across distributed teams

Your Daily Tasks

• Act as the senior site leader, translating strategic direction into effective operational execution
• Manage vendor partnerships to ensure seamless delivery across facilities, IT, and HR support
• Serve as the on-ground executive voice, providing insights on performance, risks, and alignment
• Lead site-wide initiatives to unify teams and align with business objectives
• Oversee end-to-end operations, ensuring achievement of SLAs, productivity, and quality targets
• Partner with cross-functional leaders to optimize workforce performance, utilization, and customer outcomes
• Identify operational gaps and implement corrective actions to maintain high service standards
• Build a high-performance, customer-focused culture with strong engagement and accountability
• Act as a cultural bridge across teams to ensure alignment and cohesion
• Collaborate with HR and partners on engagement initiatives, programs, and events
• Mentor leadership teams and promote ownership, resilience, and problem-solving
• Act as the central point of coordination across operational and functional leaders
• Partner with stakeholders to align on delivery, training, and continuous improvement
• Lead business reviews and represent operational performance to leadership
• Host stakeholder visits and demonstrate operational and cultural alignment
• Ensure compliance with regulatory requirements, data privacy, and internal policies
• Oversee business continuity planning and risk mitigation strategies
• Maintain high standards of ethics, security, and operational transparency
• Support incident management and implement improvements for service stability

Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia’s Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!