Senior Operations Director

Overview

Senior Operations Director – Acquire Intelligence
Ortigas, Pasig City, Metro Manila, Philippines
Management & Support (Call Centre & Customer Service)
Full time

Pasig City
Night Shift | Onsite | Full Time

Lead large-scale operations and drive strategic impact across a global organization.
Take ownership of end-to-end operational excellence, leading teams and optimizing performance across multiple business functions.

ABOUT ACQUIRE INTELLIGENCE
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE
You will lead and scale operational performance across multiple departments, ensuring efficiency, cost optimization, and continuous improvement. This role plays a critical part in driving business growth, aligning operations with strategic objectives, and building high-performing leadership teams.

WHAT YOU’LL DO
Develop and implement strategic operational plans aligned with company goals and objectives
Manage and coordinate activities across multiple departments, including production, logistics, customer service, and quality control
Analyze and optimize business processes to improve efficiency and reduce costs
Establish and monitor performance metrics and KPIs for operational excellence
Lead and mentor a team of operations managers and supervisors
Collaborate with other executive team members to drive company growth and profitability
Ensure compliance with all relevant regulations and industry standards
Manage budgets and resource allocation for operational activities
Identify and implement new technologies and systems to enhance operational capabilities
Foster a culture of continuous improvement and innovation within the organization

A BIT ABOUT YOU
Bachelor’s degree in Business Administration, Operations Management, or related field; MBA preferred
10+ years of experience in operations management, with at least 5 years in a senior leadership role
Proven track record of successfully leading and improving operational performance in a fast-paced environment
Strong analytical and problem-solving skills with the ability to make data-driven decisions
Excellent leadership and team management abilities
Outstanding communication and interpersonal skills
Proficiency in project management and process improvement methodologies (e.g., Six Sigma, Lean)
Knowledge of industry best practices and emerging trends in operations management
Ability to work under pressure and manage multiple priorities simultaneously

WHY JOIN THE A-TEAM?
Here’s what’s waiting for you:
HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways
Recognition through our Value Awards — we celebrate your wins
Real career growth with opportunities for internal promotions
Meaningful work with talented and supportive teams

Your future matters:
900+ internal promotions every year
Access to 2,700+ leadership training courses

Extra rewards along the way:
14th Month Pay after 5 years of continuous service
Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:
24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever: Smart questions spark smart solutions
Entrepreneurial Energy: Think like an owner. Solve like a founder
Fast with Intent: We move fast and deliver real results
Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!