Overview

Operations Manager – Canon Business Service Centre (PHL)
Taguig City, Metro Manila, Philippines
Management (Manufacturing, Transport & Logistics)
Full time

Schedule: 6AM – 3PM

Location: McKinley Hill, Taguig

Set-up: Temporary Onsite

Essential duties

  • Promote development of direct reports through continuous training.
  • Ensure work is allocated and executed in line with organizational policies and business requirements.
  • Manage and review operational reports, including attendance adherence, performance feedback programs (PFP), client scorecards, and metrics management reports, to ensure accuracy and effectiveness.
  • Drive process improvement initiatives by identifying risks and integrating automation solutions.
  • Promote kaizen initiatives within the business and the organization.
  • Standardize internal audit processes and measurements to ensure data integrity and operational effectiveness.
  • Build and maintain strong relationships with clients and stakeholders, ensuring their needs are met and expectations are exceeded.
  • Provide leadership and guidance to direct reports, ensuring consistent implementation of the company Code of Conduct and Discipline Management.
  • Conduct regular one-on-one meetings with direct reports to assess individual and team performance and provide ongoing developmental coaching.
  • Collaborate with cross-functional teams to enhance tools, reporting systems, and training frameworks.
  • Attend and contribute to business reviews with clients, providing valuable insights and feedback.

Qualifications/Experience

  • Minimum of 7 years of proven success in an operations management role in a BPO-setting.
  • Demonstrated ability to coach, develop action plans, maximize performance, and provide effective feedback.
  • Strong capability in analyzing and improving work processes, establishing actionable plans to achieve specific goals.
  • Ability to work well under pressure, maintaining a professional demeanor while following through on tasks to completion.
  • Excellent interpersonal and communication skills, both written and verbal, with the ability to present information effectively to internal and external stakeholders.

Employer questions

Your application will include the following questions:

  • What’s your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years’ experience do you have as an operations manager?
  • How many years’ experience do you have in BPO operations?
  • How much notice are you required to give your current employer?

About Canon Business Service Centre (PHL)

Canon Business Service Centre Philippines, Inc. is a subsidiary company operating under Canon Australia Pty. Ltd. We are one of the world’s leading business process outsourcing (BPO) companies that caters to customers across APAC, Europe, and U.S. We offer smart business sourcing solutions to our customers for them to achieve efficient business processes, freedom to focus on their core business, and reach their business goals.

Established in July 2010 in the Philippines, the company started operations with only 15 employees servicing one client. From then on, we have grown exponentially to over 800 employees and continues to grow across sites in Manila and Pampanga.