Overview
Role Overview
We are hiring a Head of SaaS Operations to lead real-time production operations in a high-availability environment. This is a hands-on engineering operations role, not a product or customer service position.
You will act as the Incident Commander, owning P0/P1 incidents end-to-end—from detection to resolution and post-mortem.
Key Responsibilities
Lead night shift SaaS operations and ensure system uptime
Act as Incident Commander for critical (P0/P1) incidents
Monitor dashboards, logs, and alerts to identify issues
Diagnose application/system failures and drive resolution
Prepare post-mortems and shift handover reports
Manage Application Support and Data Annotation teams
Requirements
Qualifications
Proven experience leading (not just coordinating) P0/P1 incidents
Strong ability to analyze logs, dashboards, and system failures
Experience in 24/7 or shift-based operations
Strong decision-making in high-pressure environments
Willing to work night shift
Preferred
ITIL Foundation
Experience in SaaS, cloud, or high-availability systems
About Career Connect
A Trusted Recruitment Partner for High-Growth Companies. Career Connect is a leading recruitment agency in the Philippines specializing in executive search, leadership hiring, and professional recruitment across multiple industries. Our experienced headhunters in Manila work closely with organizations to understand their business goals and deliver carefully screened candidates who can make an immediate impact. Through a structured talent acquisition process, we help companies build stronger teams and sustainable growth.
