Overview

We’re Hiring!
APPLICATION ANALYST

Role: Application Analyst
Job Description:
The Application Analyst is responsible for providing resolution to our customer issues that come in via phone call or email that cannot be resolved on the first pass.Responsibilities:
  • Identifying Issue Trends: The Application Analyst is the first person to identify an issue once it’s been validated as a true issue. They are responsible for troubleshooting if an issue is a reoccurring issue or an isolated issue.
  • Working interdepartmentally: Depending on the type of issue, the Application Analyst may need to work with EDI on file transmission, configuration consultants, Account Managers, to help resolve reported issues.
  • Problem Solving: The Application Analyst should be able to analyze issues accurately to creates a logical and effective course of action for issue resolution.
  • Communication: The Application Analyst should be able to effectively communicate root cause analysis to appropriate audience whether it be internally or with a client.
Experience and Skills:
  • Bachelor’s Degree
  • Excellent multi-tasking skills required to carry out multiple cases at one time
  • Team player with strong analytical, problem solving, and communication skill
  • Great organizational skills and detail oriented

 

HMO (Philcare)
4 Night Differential
Competitive base pay
Group Life Insurance coverage
Performance-based incentives

more perks and benefits await!

About ECLARO

We love what we do—delivering best-in-class talent solutions for global clients ranging from innovative start-ups to Fortune 50 companies. ECLARO is an award-winning professional services firm headquartered in New York City. We operate in the U.S., Canada and the Philippines and additionally support clients in Ireland, France, Australia and the U.K. We are dedicated to a singular purpose: providing the Right People to meet client needs and solve business challenges through strategic staffing and consulting, direct placement and custom outsourcing and offshoring.

Since our founding in 1999, we have prided ourselves on our ability to find the Right People—talented people with the right attitude, business knowledge, technical skills, experience, and culture fit for every situation. Whether we are working with a client who’s searching for the perfect hire or a job candidate seeking a dream career, our consultative approach guarantees a bespoke experience for everyone.

With more than 1,600 employees globally today, our passion remains focused on collaborating on creative solutions, delivering top talent, and helping every client exceed their unique goals while saving time and money in the process. We are continually growing our proprietary services and methodologies (you’ll see more on those below), all of which are devised to help add more value, greater efficiency, and ongoing positive impact on businesses worldwide.

The name ECLARO was inspired by the Latin root claro, meaning to make clear or explain. Our mission is to clearly understand every client’s specific needs and create a customized solution for them. We pride ourselves on building long-term relationships based on mutual success, which has led to a 97% client retention rate and an average partnership lasting more than 10 years.

Serving clients, giving back to our communities, and supporting our employees are the inspiration for our philosophy: the Right People are the Answer.